GRADE OF SERVICE

    ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It provides your company with a framework and set of principles that ensure a common sense approach to the management of your business activities to consistently achieve customer satisfaction.

    The 8 Quality Management Principles are:

    â—† Customer focused organisation

    â—† Leadership

    â—† Involvement of people

    â—† Ensuring a process approach

    â—† System approach to management

    â—† Continual improvement

    â—† Factual approach to decision making

    â—† Mutually beneficial supplier relationships